Terms of Service

These Terms of Service ("Terms") govern your access to and use of the StarLeadGroup website, products, and services provided by StarLeadGroup LLC ("StarLeadGroup"). By using our website or engaging our services, you agree to these Terms.

1. Services

StarLeadGroup provides digital marketing and software services including, without limitation, local SEO, Google Business Profile optimization, AI marketing automation, website development, reputation management, CRM and lead generation systems, and analytics. Specific deliverables, scope, and timelines are set out in a separately signed Order Form or Master Services Agreement ("MSA").

2. Subscriptions and billing

Most services are delivered on a recurring monthly subscription billed in advance. Subscriptions renew automatically unless cancelled in writing prior to the renewal date, subject to any minimum term identified in the Order Form. Fees are non-refundable except as expressly provided in our Refund Policy.

3. Client responsibilities

Clients agree to provide accurate information, timely materials and approvals, and access to required accounts and platforms. Delays caused by missing materials or approvals are excluded from any timeline commitments.

4. Acceptable use

You agree not to use our website or services for any unlawful, deceptive, or harmful activity, including infringing third-party rights, transmitting malicious code, or attempting to bypass technical safeguards.

5. Intellectual property

StarLeadGroup retains all rights to its proprietary platforms, code, workflows, templates, and methodologies. Client retains ownership of its data and materials. Deliverables created specifically for the client are licensed or assigned as set out in the applicable Order Form or MSA.

6. Confidentiality

Each party will protect the other's confidential information using reasonable care and will not disclose it except to personnel who need access and are bound by confidentiality obligations.

7. No guaranteed outcomes

Digital marketing depends on many factors outside our control, including third-party platforms, market conditions, and client cooperation. While we use industry-standard methods and best practices to pursue measurable improvements, we do not guarantee any specific search ranking, traffic volume, lead count, or revenue outcome.

8. Disclaimers

Our website and services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or exemplary damages, and each party's aggregate liability is limited to the fees paid by the client to StarLeadGroup during the three (3) months preceding the event giving rise to liability.

10. Termination

Either party may terminate for material breach not cured within thirty (30) days of written notice. Subscriptions may be cancelled by either party at the end of the current term in accordance with the applicable Order Form.

11. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Wyoming.

12. Changes

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms can be sent to legal@starleadgroup.com.