Refund Policy
Last updated: June 2025
This Refund Policy describes how StarLeadGroup LLC ("StarLeadGroup") handles refund requests for our subscription services and one-time projects. By engaging our services you acknowledge that you have reviewed and accepted this Policy along with our Terms of Service.
1. Subscription services
Subscription fees are billed in advance for each monthly term. Because we begin allocating team capacity, software licenses, and ad spend management immediately at the start of each cycle, paid subscription fees are non-refundable once the billing period has started.
2. 14-day initial review
New clients may request a pro-rated refund of the first month's subscription fee within fourteen (14) days of the initial subscription start date if no material deliverables have been produced. Onboarding setup fees are non-refundable once onboarding has begun.
3. One-time projects
Fixed-fee projects (such as website development) follow the milestone payment schedule defined in the applicable Order Form. Fees paid for completed or in-progress milestones are non-refundable. Future milestones may be cancelled prior to commencement with written notice.
4. How to request a refund
Refund requests must be submitted in writing to billing@starleadgroup.com within the eligibility window and include the client's account information and reason for the request. We will respond within seven (7) business days.
5. Approved refunds
Approved refunds are issued to the original payment method within ten (10) business days of approval. Processing times may vary depending on your payment provider.
6. Chargebacks
We encourage clients to contact billing@starleadgroup.com to resolve any billing concerns before initiating a chargeback. Disputed charges that are reversed through the payment network may result in service suspension until the dispute is resolved.
7. No guarantee of marketing outcomes
Digital marketing results depend on many factors outside our control. Refunds are not issued for the absence of specific search rankings, lead volumes, or revenue results. Our goal is to deliver measurable improvements over time using best-in-class methods.
8. Contact
Questions about this Refund Policy can be sent to billing@starleadgroup.com.